Skip to content

CUSTOMER CARE

Our Policies

48 Hour Cancellation Policy

Our goal is to provide quality health care in a timely manner. Our cancellation policy enables us to better utilise available appointments for our patients in need of our service.

Please be courteous and notify us by phone or email if you are unable to attend an appointment within 48 hours of your scheduled appointment. We will then be able to allocate this time to someone who requires an appointment.

Please note that if you miss an appointment or reschedule within 24 hours, a $60 administration fee will be charged.

Same day “no shows” will incur 100% of the appointment rate.

Would you like to notify a delay or cancel your booking, please Contact Us or call 0430 049 749.

Covid 19 Policy

We are an essential health service and are open. We continue to follow the guidelines set out by the Australian Traditional Medicine Society and NSW Health. We continue to following all infection control protocols in our clinic since the beginning of the pandemic. Please adhere to the guidelines set out by NSW health for indoor settings.

In any event if you are unwell (even the common cold) we will not be able to treat you until you have fully recovered. We trust you will understand.

Would you like to discuss the matter with us? Please Contact Us or call 0430 049 749.

Privacy Policy

We take your privacy and security seriously. Our website, like many others, stores and retrieves information on your browser using cookies. We explain how we use your data on our website.

For more information, please read the Privacy Policy
Would you like to discuss the matter with us? Please Contact Us or call 0430 049 749.

Terms of Use

Please read our Terms of Service carefully before accessing or using our website.

For more information, please read the Terms of Use.
Would you like to discuss the matter with us? Please Contact Us or call 0430 049 749.