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CUSTOMER CARE

Our Policies

48 Hour Cancellation Policy for Bookings

Our goal is to provide quality health care in a timely manner. Our cancellation policy enables us to better utilise available appointments for our patients in need of our service.

  • Please note that if you miss an appointment or reschedule within 24 hours, a $60 administration fee will be charged.
  • Same day “no shows” will incur 100% of the appointment rate.

Please be courteous and notify us by text message if you are unable to attend an appointment within 48 hours of your scheduled appointment. You can text us via the number below from your mobile.

Then, we will be able to allocate this time to someone who requires an appointment. Thank you for understanding.

Would you like to change or cancel your booking before 48 hour of your booking? Please use our Contact Form. 

Cancellation Policy for Gift Vouchers

If for any reason you are unhappy with your purchase of vouchers, you can start a cancellation and refund process within 14 days from the purchase date.

Order cancellation is only for the purchased person, so please find your order number, which starts with #AB on your order confirmation e-mail, and notify us of your cancellation request from our Contact Form. We will get back to you soon.

Order cancellation for Gift Vouchers

Covid 19 Policy

We are an essential health service and are open. We continue to follow the guidelines set out by the Australian Traditional Medicine Society and NSW Health. We continue to following all infection control protocols in our clinic since the beginning of the pandemic. Please adhere to the guidelines set out by NSW health for indoor settings.

In any event if you are unwell (even the common cold) we will not be able to treat you until you have fully recovered. We trust you will understand.

Would you like to discuss the matter with us? Please Contact Us.

Privacy Policy

We take your privacy and security seriously. Our website, like many others, stores and retrieves information on your browser using cookies. We explain how we use your data on our website.

For more information, please read the Privacy Policy
Would you like to discuss the matter with us? Please Contact Us.

Terms of Use

Please read our Terms of Service carefully before accessing or using our website.

For more information, please read the Terms of Use.
Would you like to discuss the matter with us? Please Contact Us.